Terms & Conditions
Last updated: 23 August 2026
These terms govern use of the Enterprise Deal Lab website and the purchase and use of our professional deal-assessment, deal-review and Deal Desk services. Please read them before ordering a paid service.
1. About Enterprise Deal Lab
Enterprise Deal Lab provides independent sales deal assessment, review and strategy support. You can contact us through the Contact page.
Our services are designed primarily for organisations and people purchasing in the course of a business, trade or profession. If you purchase as a consumer, nothing in these terms excludes or limits any rights that cannot lawfully be excluded under UK consumer law.
2. The Enterprise Deal Score
The free Enterprise Deal Score is an indicative diagnostic based on the information entered by the user. It is intended to prompt better sales thinking and identify areas that may warrant further investigation. A score is not a guarantee, forecast or representation that an opportunity will be won, lost, close by a particular date or achieve any particular commercial result.
3. Independent Deal Review
An Independent Deal Review is a professional assessment of an opportunity based on the information and materials supplied by the customer. The current service description, price and included deliverables shown on the website at the point of order form part of the contract.
You are responsible for providing information that is accurate to the best of your knowledge and for identifying relevant context. Our analysis necessarily depends on the quality and completeness of the information supplied.
4. Enterprise Deal Desk
Enterprise Deal Desk is an ongoing, entirely virtual advisory service. The scope, frequency of support, included Independent Deal Reviews, price, billing period and any cancellation arrangements will be those displayed and agreed at the point the subscription or engagement begins.
Unless expressly agreed otherwise, Deal Desk support is advisory and does not make us part of your sales team, your agent, your employee or a party authorised to negotiate or enter contracts on your behalf.
5. Orders and payment
Prices will be shown before an order is placed. Where applicable, the checkout will state whether taxes are included or added. Payment is due in accordance with the checkout or invoice presented to you. An order is accepted when we confirm it, normally by email or other written confirmation.
For recurring services, the applicable billing frequency and cancellation terms will be clearly shown before you subscribe. Enterprise Deal Desk subscriptions may be cancelled at any time by emailing hello@enterprisedeallab.co.uk before the next renewal date. We will not charge optional extras without your agreement.
Before substantive work begins, we may verify the relevant Stripe payment or active subscription against the details submitted through the service.
6. Starting the service and cancellations
For business customers, cancellation and refund rights are those stated at the point of order and in these terms, subject to any rights that apply by law. If substantive work on a one-off review has not begun, we may agree to cancel and refund the service; once substantive review work has begun, fees for work already performed may be non-refundable to the extent permitted by law.
If you are legally acting as a consumer and a statutory cancellation period applies to a distance contract, you may have a right to cancel within 14 days. If you expressly ask us to begin providing a service during that period, you may be required to pay for the proportion of the service already supplied; if the service is fully performed following the required request and acknowledgement, the statutory right to cancel may end. Any consumer cancellation information required by law will be provided before purchase.
7. Your responsibilities
You must have authority to provide the information and documents you submit to us. You must not upload unlawful material, malicious software, passwords or security credentials, or information that you are not entitled to disclose. Where deal material contains information about third parties, you should minimise personal information and share only what is reasonably necessary for the engagement.
8. Confidentiality
We will treat non-public commercial information supplied for a paid engagement as confidential and use it for the purpose of providing and administering the service. We will not knowingly disclose it to third parties except to service providers who support delivery of the service, professional advisers where reasonably necessary, where you authorise disclosure, or where disclosure is required by law.
This obligation does not apply to information that is already public through no breach by us, was lawfully known to us without restriction, or is lawfully received from another source without a duty of confidentiality.
9. Intellectual property
The Enterprise Deal Lab website, branding, scoring framework, templates, written methodology and general materials remain our intellectual property or that of our licensors. Subject to payment of applicable fees, you may use deliverables created specifically for your engagement internally within your organisation for your own business purposes.
You may not resell, publish, reproduce commercially or create a competing product from our proprietary materials without prior written permission. You retain ownership of materials you provide to us.
10. Professional judgement — not a guarantee
Sales opportunities involve uncertainty and decisions made by customers and third parties outside our control. Our services provide independent commercial judgement and recommendations; they do not guarantee a sale, revenue outcome, procurement decision, contract award, forecast accuracy or other result.
You remain responsible for commercial decisions, representations made to your customers, pricing, contracting, regulatory compliance and actions taken following our advice.
11. Availability and changes
We may make reasonable changes to the website, free tools and service presentation. Where a change materially affects a paid service already purchased, we will honour the agreed service or offer an appropriate alternative or remedy where required.
12. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
For business customers, to the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, business, anticipated savings, opportunity, goodwill or contracts arising from use of the website or services. Subject to the preceding paragraph, our aggregate liability arising from a particular paid engagement will not exceed the fees paid or payable for that engagement during the 12 months preceding the event giving rise to the claim.
Different statutory protections may apply if you are acting as a consumer, and nothing in this section affects rights or remedies that cannot lawfully be limited.
13. Third-party services and links
The website may rely on or link to third-party services such as hosting, communications or payment providers. Their own terms and privacy practices may apply when you use their services. We are not responsible for third-party websites that we do not control.
14. Ending an engagement
Either party may end an engagement where the other commits a material breach and, where the breach can be remedied, does not remedy it within a reasonable period after being asked to do so. We may also suspend or end a service where continued performance would be unlawful, unsafe or materially compromised by a failure to provide information reasonably required to perform the service.
15. Governing law
These terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. For business customers, the courts of England and Wales will have exclusive jurisdiction. Consumers may have additional rights regarding where proceedings can be brought.
16. General
If any provision of these terms is found unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right. No person other than you and Enterprise Deal Lab has a right to enforce these terms unless the law requires otherwise.
17. Contact
Questions about these terms, an order or a service can be sent through our Contact page.